Terms and Conditions for Carpetcleaning Sw17
These Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpetcleaning Sw17. They apply to all domestic and commercial bookings made for carpet cleaning, rug cleaning, stain treatment, deodorising, upholstery add-ons where agreed, and any related cleaning work carried out as part of the service. By making a booking, the customer confirms that they have read, understood, and accepted these terms. If anything in these Terms and Conditions is unclear, the customer should raise it before the appointment is confirmed.
For the purposes of these terms, “we”, “us”, and “our” refer to Carpetcleaning Sw17, and “you” or “the customer” refers to the person making the booking or the person responsible for the property. These terms are intended to support a clear and fair service agreement, with an emphasis on safe working practices, transparent pricing, and reasonable expectations. The service may involve the use of water, detergents, equipment, and specialist cleaning methods, and the customer agrees to provide the conditions needed for work to be completed properly.
Carpet cleaning services are provided subject to inspection of the item or area to be cleaned, access conditions, and the suitability of the material for the requested treatment. While we aim to deliver a high standard of care, some stains, wear, discoloration, fibre damage, odours, or previous chemical treatments may affect the final result. Natural fibres and delicate textiles may require special handling, and we reserve the right to decline any method that we reasonably consider unsafe or likely to cause damage. Any quote or estimate is based on the information available at the time and may change if the actual condition or size of the job differs from what was described.
The booking process begins when you submit an enquiry or request a quotation. At that stage, you should provide accurate details about the type of carpet, approximate area, level of soiling, access arrangements, parking limitations, and any known risks such as mould, pet contamination, or fragile materials. We may offer an estimated price, a fixed price, or a price subject to inspection. A booking is only confirmed once we have accepted the request and, where required, received any deposit, prepayment, or written confirmation. Until then, availability is not guaranteed.
To ensure that the carpet cleaning appointment runs smoothly, you must make the property available at the agreed time and ensure that suitable access is provided to all areas requiring service. Items such as furniture, fragile décor, and personal belongings should be moved in advance unless we have agreed otherwise. If the team is unable to start work because access is restricted, information was inaccurate, or the site is not ready, we may charge a waiting fee or treat the visit as a late cancellation. The customer is responsible for ensuring that a responsible adult is present where required to authorise the work and confirm any special instructions.
The booking confirmation may include a summary of the agreed service, anticipated duration, approximate pricing, and any specific conditions. It is the customer’s responsibility to review that summary and notify us promptly of any errors. We may refuse or cancel a booking if we believe the requested work is unsuitable, unsafe, unlawful, or outside the scope of our services. Where specialist equipment, stain treatments, or additional time are needed after arrival, we will explain the reasons and obtain approval before proceeding where practicable.
Payment for carpet cleaning services is due in the manner agreed at the time of booking or on completion of the work. We may accept bank transfer, card payment, cash, or another stated payment method, depending on the arrangement in place. Unless we agree otherwise in writing, payment is required immediately after completion. Any deposit taken to secure a booking is non-refundable except where we cancel the appointment or where a refund is required by law. Deposits may be used to cover administrative costs, reserved labour time, or lost availability caused by cancellations.
All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on the circumstances and the applicable tax treatment. Where a quote is based on estimated room sizes or standard conditions, we may revise the final price if additional work, heavier soiling, extra stain treatment, or unforeseen access difficulties are identified. Any such adjustment will be explained before further work is carried out where possible. Failure to pay when due may result in recovery action, collection costs, or interest where allowed by law. We reserve the right to withhold any further service until outstanding sums are settled in full.
Discounts, promotions, or package pricing, where offered, are subject to availability and may be withdrawn at any time before confirmation. Such offers cannot usually be combined unless expressly stated. If payment is made by bank transfer, it must clear before service is considered fully settled. If a payment is reversed, declined, or disputed without valid reason, we may suspend future bookings until the issue is resolved. The customer must ensure that the payment method used belongs to them or that they have authority to use it.
Cancellations and rescheduling must be made as early as possible. If you need to cancel or move a carpet cleaning appointment, please notify us promptly so that the slot may be reallocated. Where a booking is cancelled with sufficient notice, we may at our discretion refund some or all of any deposit depending on the circumstances and any costs already incurred. If cancellation occurs at short notice, or if the team arrives and cannot proceed because access is unavailable, the premises are not ready, or the customer is absent, we may charge the full call-out fee, a proportion of the booking cost, or retain the deposit.
We may cancel or postpone a booking if conditions are unsafe, equipment failure occurs, staff become unavailable, weather or transport disruption makes attendance impractical, or the property condition makes completion unreasonable. In such cases, we will try to offer an alternative date. Our liability for cancellation is limited to refunding any advance payment for services not carried out, unless a greater remedy is required by law. We are not responsible for indirect losses caused by cancellation, including lost earnings, inconvenience, or alternate arrangements made by the customer.
If you request changes to the booked service, including room count, treatment type, or timing, we will confirm whether the revised arrangement is possible and whether the price changes. Rescheduling may be treated as a new booking if the original appointment cannot be retained. Repeated changes, non-attendance, or failure to provide access may lead us to require full payment in advance for future services. We recommend that the customer keeps the appointment details safely and checks any messages relating to the visit.
Our liability is limited to the extent permitted by UK law. We will exercise reasonable skill and care in providing carpet cleaning services, but we do not guarantee the removal of all stains, odours, marks, or wear-related discolouration. Results depend on fibre type, age, previous treatment, and the condition of the carpet or surface. Where a customer has failed to disclose a known issue, such as colour loss, infestation, damp, or a prior failed treatment, we will not be liable for the consequences of proceeding on incomplete information.
We shall not be liable for loss or damage caused by circumstances beyond our reasonable control, including but not limited to flood, fire, electrical faults, hidden defects, structural issues, subsurface damp, or the behaviour of third parties. We are not liable for pre-existing damage, weak seams, loose dyes, shrinkage caused by the material itself, or harm caused by items left in place contrary to our instructions. Any liability for direct loss is limited to the amount paid for the specific service giving rise to the claim, except where a different limit is imposed by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If damage is alleged, the customer must notify us as soon as reasonably possible and allow us a fair opportunity to inspect the issue. Failure to do so may affect any claim. We may ask for photographs, invoices, or other evidence to help assess the matter. Claims must be brought promptly and within a reasonable time after the service.
The customer is responsible for preparing the area for cleaning, including removing fragile items, securing valuables, and advising us of any special access requirements. Where furniture is moved as part of the work, this is done at the customer’s risk unless otherwise agreed in writing. We will take reasonable care, but we cannot be responsible for items that are unstable, poorly assembled, or inherently fragile. The customer should inform us of pets, children, restricted access, alarms, and any known hazards before the appointment starts.
Waste handling and disposal are carried out in accordance with applicable UK waste regulations. Any waste arising from the service, such as removed debris, disposable cloths, packaging, or limited quantities of contaminated material, will be handled responsibly and in line with legal requirements. We do not operate as an uncontrolled disposal service, and we may refuse to remove hazardous waste, sharps, chemicals, biological waste, or heavily contaminated items unless specifically agreed and lawfully manageable. The customer must not ask us to dispose of regulated waste in a manner that would breach environmental or duty-of-care obligations.
Where wastewater, residues, or extracted soil are generated during carpet cleaning, we will take reasonable measures to collect and manage them appropriately. The customer must provide safe access to drains, outdoor discharge points, or other agreed disposal routes where necessary. If the property’s plumbing, flooring, or drainage arrangements make lawful disposal difficult, we may suspend work until a safe method is agreed. The customer is responsible for disclosing any site-specific rules, lease restrictions, or building requirements that may affect waste handling or water disposal.
Completion of the service does not constitute a warranty against future staining, recurring odours, or delayed appearance of pre-existing issues. Some marks may reappear due to residues beneath the surface, wick-back, or underlying conditions within the carpet or underlay. If additional treatment is recommended, this will be discussed separately and may involve an extra charge. Any advice provided on aftercare is offered in good faith, but the customer remains responsible for ventilating the area, protecting cleaned surfaces, and following any instructions given after the work is finished.
We may record details of the booking, service notes, and payment history for administration, compliance, and dispute resolution purposes. Any personal data collected in connection with a carpet cleaning booking will be used only for legitimate business purposes and handled according to applicable data protection law. We will keep information only as long as necessary for those purposes or as required by law. The customer agrees that service-related communication may be made by phone, email, text, or other reasonable means.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or clause on one occasion does not mean we waive that right in future. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a change is required by law. Any variation must be agreed in writing or clearly confirmed by both parties.
These Terms and Conditions, and any dispute or claim arising from or in connection with carpet cleaning services, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer has the right to bring proceedings in another UK jurisdiction under mandatory consumer rules. If a disagreement arises, both parties should first try to resolve it in a fair and reasonable manner before starting formal proceedings.
This agreement forms the whole understanding between the customer and Carpetcleaning Sw17 in relation to the service booked. It replaces any previous verbal statement or informal arrangement to the extent of any inconsistency. Any reference to a particular service, such as carpet cleaning SW17, cleaning terms for carpets, or professional carpet cleaning conditions, is intended to describe the same contractual framework, regardless of the specific wording used in correspondence or advertising. By proceeding with a booking, the customer acknowledges these terms and agrees to comply with them.
