Terms And Conditions

Terms and Conditions for Carpet Cleaning SW17 Services

These Terms and Conditions set out the basis upon which Carpet Cleaning SW17 provides professional carpet and related cleaning services to residential and commercial customers. By making a booking, accessing services, or permitting Carpet Cleaning SW17 personnel to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words and expressions have the meanings set out below.

Customer means any individual, company, partnership or organisation that requests, books or receives services from Carpet Cleaning SW17.

Company means Carpet Cleaning SW17, being the cleaning service provider.

Services means carpet cleaning and any additional or related cleaning services offered by the Company from time to time.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed appointment for the provision of Services at the Premises.

2. Scope of Services

The Company provides professional carpet cleaning and associated cleaning services within its designated service area. The exact scope of the Services for each Booking will be agreed at the time of confirmation, based on the information supplied by the Customer.

The Company reserves the right to decline work that falls outside its standard services or that it considers unsafe, unsuitable, or beyond its technical capability or equipment limitations.

The Company does not guarantee the removal of all stains, odours or marks. Some stains are permanent and may not respond fully to cleaning treatments. Any reference to stain removal is subject to the nature, age and cause of the stain and the type and condition of the carpet or textile.

3. Booking Process

Bookings may be requested by the Customer through the Company’s accepted communication channels. A Booking will only be considered confirmed once the Company has acknowledged and agreed the date, time, location, and indicative price, and where applicable, any deposit has been received.

The Customer is responsible for providing accurate information regarding the Premises, including access details, parking availability, size and type of areas to be cleaned, and any specific issues such as heavy soiling, pet contamination or delicate materials. The Company may adjust the quoted price or the scope of Services if the information provided is incomplete or inaccurate.

The Company will use reasonable efforts to arrive at the agreed time. However, all appointment times are approximate, and may be subject to delays due to traffic, previous jobs or circumstances beyond the Company’s control. The Company will endeavour to notify the Customer of any significant delays or the need to reschedule.

4. Access to the Premises

The Customer must ensure that the Company’s staff have safe and reasonable access to the Premises for the duration of the Services. This includes ensuring that a responsible adult is present to grant access where required, and that any entry instructions are clearly provided.

The Customer is responsible for ensuring that the Premises are safe, including but not limited to secure flooring, adequate lighting, and the absence of hazards that could cause injury or damage. The Company reserves the right to refuse to carry out Services if the Premises are deemed unsafe or unsuitable.

Where parking restrictions apply, the Customer must arrange suitable parking or reimburse the Company for any parking charges or penalties directly incurred while delivering the Services.

5. Customer Responsibilities Before Cleaning

The Customer should remove small furniture, breakable items, valuables, and personal belongings from the areas to be cleaned where reasonably possible. The Company will not be responsible for moving heavy or fragile furniture, electronic equipment, or items of significant value.

The Customer must inform the Company in advance of any known defects, loose fittings, damage, or particular sensitivities in the carpets, flooring or furnishings, including previous cleaning treatments or use of strong chemicals.

Pets should be secured in a separate area during the cleaning visit. Children should be supervised and kept away from cleaning equipment and wet surfaces for safety reasons.

6. Pricing and Quotations

Prices may be provided as fixed quotes or estimates. Where an estimate is given based on information supplied by the Customer, the final price may be adjusted if the actual condition or size of the Premises or carpets materially differs from what was described.

All prices are quoted in pounds sterling unless otherwise stated. The Company reserves the right to revise its prices from time to time. The applicable price is the one agreed at the time of Booking, subject to any variation agreed with the Customer on site.

Any additional Services requested by the Customer on the day of the Booking that were not included in the original quotation may incur extra charges, which will be agreed before work proceeds.

7. Payments and Deposits

Payment terms will be notified to the Customer at the time of Booking. The Company may require full payment on completion of the Services or in advance, or may request a deposit to secure the Booking.

Accepted methods of payment will be communicated by the Company. The Customer is responsible for ensuring that all payments are made promptly in accordance with the agreed terms.

Where payment is not received when due, the Company reserves the right to charge reasonable late payment fees and, where applicable, interest on overdue amounts, as permitted by law. The Company may also suspend further Services until all outstanding balances are settled.

8. Cancellations and Rescheduling

The Customer may cancel or request to reschedule a Booking by providing notice to the Company. The specific notice period and any applicable charges will be communicated at the time of Booking.

Where the Customer cancels a Booking within a short notice period, a cancellation fee may apply, particularly where a deposit has been taken or where personnel and resources have already been allocated. In some cases, short-notice cancellations may result in the loss of the deposit.

If the Company needs to cancel or reschedule a Booking due to staff illness, equipment failure, severe weather, or other circumstances beyond its control, it will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.

9. Service Standards and Complaints

The Company aims to deliver Services with reasonable care and skill, using appropriate methods and products for the type of carpets and level of soiling described.

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company promptly, ideally within 24 hours of completion, providing details and, where possible, evidence of the issue. The Company will review the concern and, where appropriate, may arrange to re-visit the Premises to inspect and, at its discretion, attempt to rectify reasonable shortcomings.

Any remedial work offered will be limited strictly to the area and type of work originally carried out. The Company’s decision in relation to complaints and any remedial action shall be final, subject to the Customer’s statutory rights.

10. Liability and Limitations

The Company will exercise reasonable care in delivering the Services and handling Customer property. However, the Company shall not be liable for pre-existing damage, wear, discolouration, shrinkage, fading, or defects that become more apparent following cleaning.

The Company’s liability for any direct loss or damage arising from negligence or breach of contract shall be limited to the value of the relevant Booking or, where appropriate, the reasonable cost of repair or replacement, whichever is lower. The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profits, loss of use, or loss of opportunity.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under applicable law.

The Customer is responsible for securing valuables, cash, jewellery and sensitive documents. The Company will not be liable for loss of or damage to items of high value unless such items have been specifically declared and agreed in writing with the Company prior to the Booking.

11. Damage to Property and Carpets

The Customer must inform the Company of any item, surface or area that is particularly fragile, loose, unstable or at risk of damage. The Company may refuse to treat certain items or materials where there is a significant risk of damage.

While the Company uses industry-recognised techniques and products, some carpets and textiles may react unpredictably to cleaning, especially where their condition, age or prior treatments are unknown. The Company cannot guarantee that shrinkage, colour run, or texture change will not occur and accepts no responsibility where such changes are due to the inherent properties or pre-existing conditions of the material.

Any claim for damage must be notified to the Company as soon as reasonably possible after the issue becomes apparent, and no later than 7 days after completion of the Services. The Customer must allow the Company access to inspect and, where appropriate, arrange for repair, cleaning or replacement, subject to the liability limits set out in these Terms and Conditions.

12. Health, Safety and Environmental Standards

The Company complies with applicable health and safety obligations in delivering its Services. Staff are instructed to follow safe working practices, including the use of appropriate protective equipment and safe handling of cleaning products.

The Customer must not interfere with or misuse any equipment brought onto the Premises by the Company. Children, pets and vulnerable individuals should be kept away from cleaning machinery, electrical leads, and wet or treated areas until it is safe to access them.

Some cleaning products may have a temporary odour or require ventilation. The Customer should follow any advice or instructions given by the Company regarding ventilation, drying times and safe re-entry to treated areas.

13. Waste Regulations and Disposal

The Company will manage and dispose of any waste generated in the course of providing the Services in accordance with applicable waste management and environmental regulations.

Standard waste such as used water, general soiling and cleaning residues will be handled using appropriate methods. Where specialist or hazardous waste arises, the Customer may be required to arrange separate collection and disposal, or additional charges may apply if the Company is able to manage such waste in compliance with relevant regulations.

The Customer must not request the Company to dispose of items or substances in a manner that breaches environmental or waste regulations. The Company reserves the right to refuse to remove or handle any waste that it reasonably considers to be hazardous, illegal or outside the scope of its normal operations.

14. Insurance

The Company maintains insurance cover appropriate to the nature of its business. Details of insurance cover can be made available to the Customer upon reasonable request.

The Customer is responsible for maintaining adequate insurance for their own property and contents. The existence of the Company’s insurance does not relieve the Customer of their own insurance obligations.

15. Privacy and Data Protection

The Company may collect and process personal data such as names, addresses, access details and payment information for the purposes of managing Bookings, delivering Services, processing payments and handling enquiries or complaints.

The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure and confidential. Personal data will not be shared with third parties except where necessary for the performance of the Services, the processing of payments, compliance with legal obligations, or with the Customer’s consent.

16. Force Majeure

The Company shall not be liable for any failure to perform or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include but are not limited to extreme weather, natural disasters, accidents, acts of government, strikes, lockouts, equipment failure, transport disruption or illness.

In such circumstances, the Company may suspend or reschedule the Services without liability, and will use reasonable efforts to notify the Customer and arrange an alternative appointment where possible.

17. Variations to These Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to Bookings made after the date of publication or notification. For existing Bookings, the version in force at the time of confirmation will normally apply unless a change is required by law.

No representative or employee of the Company is authorised to agree any variation to these Terms and Conditions unless confirmed in writing by the Company.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the relationship between the Customer and the Company.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed removed to the extent necessary, but the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any specific terms agreed in writing in relation to a particular Booking, constitute the entire agreement between the Customer and the Company regarding the provision of the Services and supersede any prior understanding, representation or arrangement, whether oral or written.

By confirming a Booking or allowing the Services to proceed, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.