Privacy Policy

Carpet Cleaning SW17 Privacy Policy

This Privacy Policy explains how Carpet Cleaning SW17 collects, uses, stores and protects personal data relating to our customers and prospective customers in the SW17 area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Carpet Cleaning SW17 customers and prospective customers located in the SW17 area who contact us, request a quotation, book a service, or otherwise interact with us in connection with our carpet, upholstery and related cleaning services.

Who we are and scope of this policy

Carpet Cleaning SW17 is a cleaning service provider operating in the SW17 area. For the purposes of data protection law, Carpet Cleaning SW17 is the data controller in relation to the personal data we collect and process about you in connection with our services.

By using our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time and will apply any changes to data from the date the updated version is published.

Personal data we collect

We may collect and process the following categories of personal data about you, depending on your interactions with us:

Identification and contact details: name, title, address, postcode, billing address, telephone number and other contact numbers you choose to provide.

Service and booking information: details of your property relevant to the service, service addresses, preferred dates and times, information about the type of cleaning requested, records of quotations, bookings, invoices and payments.

Communication data: information contained in enquiries and communications you send to us, such as email content, contact form messages, or information provided during phone calls, including any feedback, complaints or reviews you provide.

Payment-related information: limited payment information such as the method of payment, confirmation that payment has been made and billing records. Where payments are processed electronically, card details are handled by secure payment processors and are not stored by us beyond what is necessary for transaction records.

Technical and usage information: basic technical information that may be collected when you visit our website, such as IP address, browser type, and information about how you use our site, where this is necessary for security, analytics, or service improvement. This information is typically aggregated and does not directly identify you unless combined with other data.

How we obtain your personal data

We obtain personal data directly from you when you contact us by telephone, through our website contact form, through messaging or booking systems, or in person. We may also receive your details if a third party, such as a family member, landlord, letting agent or property manager, books a service on your behalf and provides your information for contact and service purposes.

Lawful basis for processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, managing bookings, delivering cleaning services, issuing invoices, and handling related communications.

Legitimate interests: to pursue our legitimate business interests in operating and improving our services, communicating with customers, managing our business records, and protecting our legal rights, provided that these interests are not overridden by your fundamental rights and freedoms.

Legal obligations: to comply with legal and regulatory requirements, including tax and accounting rules and responding to lawful requests from authorities.

Consent: where required, for example for certain types of marketing communication. When consent is the lawful basis, you can withdraw your consent at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide and manage our services, including taking bookings, scheduling and delivering carpet and upholstery cleaning, and managing follow-up services.

To respond to your enquiries, provide quotations, and communicate with you about your booking, changes to appointments, and service-related matters.

To manage our customer relationship with you, including maintaining records of your past services, preferences, and any special instructions you provide.

To process payments, issue invoices and receipts, and maintain accurate financial records.

To improve our services, customer experience and internal processes, including quality control and staff training.

To handle complaints, disputes and claims, and to enforce our contractual terms and protect our rights.

To comply with legal obligations, such as record-keeping requirements and responding to lawfully made requests by public authorities.

Data sharing and processors

We may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors may include:

IT and hosting providers that support the operation and security of our systems and website.

Payment processing providers that facilitate the secure processing of payments.

Customer management and booking system providers used to manage enquiries, bookings and service records.

Professional advisers such as accountants or legal advisers where needed for legitimate business and legal purposes.

Where we use data processors, they are only permitted to process your personal data in accordance with our instructions and are required to protect your data and keep it confidential.

We may also share personal data where required by law, for example with law enforcement agencies, courts or regulatory bodies, or where it is necessary to protect our legal rights or the rights of others.

We do not sell your personal data to third parties.

International data transfers

If any of our service providers or systems transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain business records, comply with legal and regulatory requirements, and resolve disputes.

In general, we keep customer and booking records for up to six years after the end of our relationship with you, in line with tax and accounting obligations and limitation periods for legal claims. In some cases, we may keep certain records for longer if required by law or if necessary in connection with ongoing claims or disputes.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with an identifiable individual.

Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage, staff guidance and, where appropriate, the use of encryption or pseudonymisation.

While we take reasonable steps to protect your data, no system can be completely secure. You are responsible for ensuring that any devices or systems you use to communicate with us are appropriately protected.

Your data protection rights

You have a number of rights in relation to the personal data we hold about you, subject to the conditions and exemptions set out in data protection law. These rights include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format and, where technically feasible, transmit it to another controller.

Right to object: you can object to processing based on our legitimate interests, including any direct marketing. We will stop processing your data unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

Right to withdraw consent: where we rely on your consent to process your personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.

Children's data

Our services are not directed at children and we do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or regulatory guidance. The updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.